Privacy Policy

This Privacy Policy ("Policy") describes how Rethread ("Rethread", "we", "us", or "our") collects, stores, uses, and/or shares ("processes") your information when you ("User", "you", or "your") use our site, such as when you:

1. Visit our website at rethread.com.au, or any website of ours that links to this privacy notice.
2. Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

• Collection of Information

  We collect personal information that you voluntarily provide when you use our site.

  Depending on the services you use within the site, we may collect:

  1. Your name and contact information, including address, email address, and phone number.
  2. Payment and payout details (e.g., bank account details for payouts, which are encrypted and not visible to Rethread staff).
  3. Information about your listings, such as item descriptions, images, and pricing.
  4. Your preferences, favorites, and purchase history.
  5. Your IP address, device ID, physical location, browser and operating system type, and referring URLs.
  6. Any messages you send or receive through our platform (which are stored and encrypted but accessible to Rethread for dispute resolution and policy enforcement).

  If you choose to log in with third-party authentication providers such as Google, we may import the information that you choose to share with us by logging into that platform.

• How We Use Your Information

  We use the information we collect to provide, improve, and secure our services, including:

  1. Facilitating transactions between buyers and sellers.
  2. Managing and processing payments and payouts.
  3. Enabling user-to-user communication and dispute resolution.
  4. Preventing fraudulent activities and maintaining platform security.
  5. Sending you updates, support messages, and marketing communications.
  6. Providing customer service and responding to inquiries.
  7. Displaying personalized advertisements and recommendations.
  8. Complying with legal requirements and reporting obligations.

  By using Rethread, you consent to these uses of your data.

• How We Share Information

  We may share your information with third parties under the following circumstances:

  1. With Payment Processors: To facilitate secure transactions and payouts.
  2. With Service Providers: Such as hosting providers, analytics tools, and email communication platforms.
  3. With Other Users: Limited information (such as your name and listing details) may be visible to buyers/sellers during transactions.
  4. For Legal Reasons: If required to comply with legal obligations, respond to legal claims, or prevent fraud.
  5. In Business Transfers: If Rethread is acquired, your information may be transferred as part of the business assets.

  We do not sell or rent your personal data to third parties.

• Data Security & Retention

  We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, the internet is an open system, and we cannot guarantee absolute security.

  1. Your banking details are encrypted and not accessible to Rethread staff.
  2. Messages between users are encrypted but may be accessed by Rethread to resolve disputes or enforce policies.
  3. We retain user data for as long as necessary to fulfill the purposes outlined in this policy, including legal and fraud prevention requirements.

• Your Rights & Choices

  Depending on your location, you may have certain rights regarding your personal data, including:

  1. Access & Correction: You can review and update your personal information in your account settings.
  2. Deletion: You may request account deletion by contacting [email protected].
  3. Opt-Out of Marketing: You can opt-out of promotional emails by following the unsubscribe link in the email.
  4. Data Portability: You may request a copy of your personal data in a commonly used format.

• Changes to This Policy

  We may update this Privacy Policy from time to time. If changes are significant, we will notify you by email or through a notice on our site. Continued use of Rethread after updates means you accept the revised policy.

• Contact Information

  For any questions regarding this Privacy Policy, please contact us at [email protected].